Before You Begin
Data Deletion Requests Are Permanent And May Affect Your Ability To Use Our Services. Please Review The Following Information To Ensure You Understand The Process And Implications Before Submitting Your Request.
To Protect Business, Customer And Account Information, We Require Verification Of Your Identity And Authority Before Processing Any Deletion Request.
How To Submit A Deletion Request
Follow These Steps To Submit Your Data Deletion Request.
Prepare Your Request
Gather Your Business Name, Contact Number, Relevant Service Or Account Details And A Clear Description Of The Data You Want Deleted.
Send Your Request
Use The Submit Request Button Or WhatsApp +254 715 754 510 And State That You Are Submitting A “Decima Data Deletion Request”.
Verify Your Authority
We Will Verify Your Identity And Authority To Act On Behalf Of The Business Before Processing The Request.
Receive Confirmation
You Will Receive Confirmation Once The Request Has Been Reviewed And Completed.
What Happens Next
After Verification, We Review The Scope Of The Request, Identify Eligible Data And Confirm Any Legal, Contractual Or Technical Retention Requirements. We Will Communicate The Status Using The Contact Details Provided.
What Gets Deleted
Eligible Account Details, User Access Records, Integration Configurations, Workflow Settings, Project Records, Files, Messages, Notes And Other Data Supplied To Decima Consulting May Be Deleted Or Anonymised, Depending On The Request And Applicable Requirements.
What We May Retain
Some Information May Be Retained For Legal Compliance, Accounting, Fraud Prevention, Security, Backup Integrity Or Dispute Resolution. Information In Backups Will Be Protected And Deleted Through The Normal Backup Lifecycle.
Important Notes
Disconnecting A Meta, WhatsApp, Hosting, Email Or Other Third-Party Integration Does Not Automatically Delete Information Already Stored In Decima Consulting Systems. Submit A Direct Deletion Request In Addition To Removing Third-Party Access.
Need Help?
Use The Submit Request Button, Send A WhatsApp Message Or Call +254 715 754 510 For Assistance.